You do not need to create an account to make a purchase. However, we recommend that you set up an account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history.

After you place your order, you will receive an email confirmation. This does not mean your order has been accepted. Once the details have been verified, your order will be accepted and the item will then be dispatched. You will receive a further email notification once your order is dispatched.

Our Customer Service team may be in contact once your order has been placed, as in some cases we may need to verify some details.

At any time, you can check the latest location of your parcel by following the tracking link in the dispatch confirmation email of your order. Or find the link on your order details in your account. Make sure to Login.

You will find the following payments option at checkout:

• PayPal
• Visa
• MasterCard
• American Express

Depending on the status of your order, we may be able to amend your shipping address. Please contact Customer Care for further information. Once your order has been shipped, we are unable to make any amendments to the address.

Thank you for shopping at Roubaschka. As an emerging new brand, we appreciate your support and understanding of our unique business model. Due to the limited quantities of each item we offer and our commitment to maintaining the quality of our products, we regret to inform you that we are unable to accept returns or exchanges at this time, except in cases where the product is damaged upon receipt.

Damaged Items:
In the rare event that you receive a damaged item, please contact us within 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return for a damaged item, please contact our customer service team with your order number and a description of the damage. We may require photographic evidence of the damaged item to process your return.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.

Contact Us:
If you have any questions about our returns policy or need assistance with a damaged item, please contact our customer service team. We are here to help and ensure your shopping experience with us is a positive one.

Thank you for your understanding and support of our emerging brand. We look forward to serving you with high-quality products and exceptional customer service.

Sincerely,
[Your Store Name]

If we are able to refund your item, your refund will exclude the initial shipping cost. Please note refunds may take up to ten working days to appear in your account depending on your card issuer. We will email you when your refund has been processed.